Write to us at info@cocoshcosmetics.com with the program name and your question. The guidance team responds within a maximum of 24 business hours. If you need a profile review, attach your CV or portfolio to speed up the assessment.

Questions about access to platforms, materials, or certifications are handled in less than 12 business hours. Critical incidents, such as failures in assessments or loss of progress, are prioritized and resolved on the same day if reported before 4:00 PM.

Yes. Individual guidance sessions last 30 minutes and are coordinated by phone at +54 9 11 1978 1558. We suggest preparing a list of questions about your career transition or choice of specialization to make the most of the time.

If your question is not covered in the FAQ, send an email with the subject "Unresolved question" and describe the context. A specialist reviews the case and responds with a concrete solution or refers you to the appropriate department within 48 hours.

For corporate agreements, the direct channel is email. We coordinate an initial meeting to define objectives, assess team levels, and propose a training plan with progress metrics. The first contact is responded to within two business days.

Certifications include a unique verification code. If you need to confirm the validity of a document, write to info@cocoshcosmetics.com with the full code and the holder's name. The verification is sent by email within a maximum of 72 hours.